Job Description
We are currently looking for an experienced Tenancy Enforcement Officer to join a busy Housing Management service during a period of growth and increased demand. This Tenancy Enforcement Officer role has been created to support a growing number of new build and recently onboarded homes, with a particular focus on new tenancies, introductory tenancies and early tenancy sustainment. The successful candidate will manage tenancy and neighbourhood issues across a designated group of properties, providing a visible presence across geographically dispersed sites. This Tenancy Enforcement Officer position will involve proactive tenancy management, early intervention and robust action to tackle anti-social behaviour and tenancy breaches. The Role Managing tenancy and neighbourhood issues across a designated housing patch. Supporting new tenant move-ins and managing new tenancies from the outset. Managing introductory tenancies and ensuring compliance with tenancy conditions. Carrying out tenancy audits, home visits and property visits. Taking a proactive approach to early intervention and tenancy sustainment. Investigating and managing nuisance, anti-social behaviour and complex tenancy breaches. Taking appropriate tenancy enforcement and legal action where required. Supporting tenants with complex needs and making appropriate referrals. Carrying out regular estate and site visits across geographically dispersed properties. Working with internal teams and partner agencies to resolve tenancy and neighbourhood issues. Maintaining accurate case records and managing a varied caseload. Key Requirements Previous experience within tenancy management or housing management. Experience managing anti-social behaviour and tenancy enforcement cases. Experience working with tenants with complex needs. Knowledge of tenancy conditions, introductory tenancies and relevant housing legislation. Experience undertaking tenancy audits, home visits and prope