Customer Hub Advisor

Customer Hub Advisor Location: Didsbury, Manchester Salary: 29,158 Full Time / 35 hours per week / Fixed Term Contract / 12 Months Currently between 08:00 and 17:30 Monday - Friday Agile working with 3 Days per week in the Office (Office Based throughout training period) About Us Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. By 2030, it aims to grow to 10,000 homes and invest 5 million in its communities to help people to live well and independently. Southway strives for continuous improvement led by customers, communities and colleagues. It is a member of the Greater Manchester Good Employment Charter and is guided by its REACH values of Respect, Equity, Ambition, Compassion and Honesty. Customer Hub The Customer Hub is the first point of contact for all inbound customer enquiries, the majority of which are dealt with at first point of contact by the team. Our Hub Advisors are trained to be able to offer advice and guidance on a range of housing related issues and the calls that we receive can often be challenging or complex in nature. We have three specialised teams within the Hub, Repairs, Tenancy and Customer Experience with each team specialising in a range of tasks. Additionally, this team carry out a wide and varied range of administrative tasks related to the delivery of our core landlord services. These include specialist tasks such as: Tenancy: processing rehousing housing applications, setting up payment plans for arrears Repairs: Repairs Planning, and Scheduling, Repairs Admin Tasks. Customers: Dealing with digital transactions including social media, Complaints and MP and Councillor Enquiries. We recognise that this is demanding role that extends beyond basic call handling and feel that the competitive salary reflects the complex nature of these positions. Candidates