Job Description
Job summary
We are looking for someone to join our reception and administration team. This involves helping patients and supporting the smooth day-to-day running of the practice.
Were looking for someone who is:
- Friendly, confident and a great communicator
- Organised and comfortable working in a busy environment
- Reliable, adaptable and a team player
- Confident using IT
- Flexible with their working days and hours and is available Monday to Friday between 7:45 and 18:45
Working pattern
25-hour per week, fixed term contract.
Main duties of the job
Main duties include:
- Welcoming patients and dealing with enquiries in person and by telephone.
- Booking, changing and cancelling appointments using the clinical system.
- Signposting patients to the most appropriate service or clinician using practice protocols.
- Processing patient requests, including prescriptions, test results and general queries.
- Registering new patients and keeping patient information accurate and up to date.
- Handling confidential and sensitive information in line with GDPR and practice policies.
- Supporting clinicians with administrative tasks, messages and patient correspondence.
- Managing incoming documents, emails, post and other communications.
- Working closely with the wider practice team to support the smooth day-to-day running of the surgery.
- Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.
Job description
Main duties:
- Welcoming patients and dealing with enquiries in person and by telephone.
- Booking, changing and cancelling appointments using the clinical system.
- Signposting patients to the most appropriate service or clinician using practice protocols.
- Processing patient requests, including prescriptions, test results and general queries.
- Registering new patients and keeping patient information accurate and up to date.
- Handling confidential and sensitive information in line with GDPR and practice policies.
- Supporting clinicians with administrative tasks, messages and patient correspondence.
- Managing incoming documents, emails, post and other communications.
- Working closely with the wider practice team to support the smooth day-to-day running of the surgery.
- Dealing professionally and sensitively with patients who may be unwell, distressed or frustrated.