Customer Engagement Industrial Placement 2027

The Met Office is delighted to open our advertising for Industrial Placements 2027. This is an exciting opportunity to join the Met Office on a 12-month Year in Industry placement, commencing at the start of July 2027, developing your skills and knowledge and ensuring you gain the most value possible from your experience with us. You will have the opportunity to network with our cohort of Industrial Placements all over the Met Office and understand what career opportunities are on offer at the Met Office after you graduate. We’re looking for Industrial Placement - Customer Engagement to help us make a difference to our planet. As our Industrial Placement - Customer Engagement, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. As an Industrial Placement, we would expect you to attend the office once a week as a minimum. Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. We’re a force for good - focusing on our environmental and social impact We’re experts by nature - always learning and developing to do things better We live and breathe it - putting our purpose at the heart of decision-making We’re better together - understanding partnerships and inclusivity make us greater We keep evolving - pushing boundaries to make tomorrow better for our customers Role overview Our Industrial Placement scheme offers ambitious and capable undergraduates the opportunity to gain valuable experience working alongside diverse and highly skilled experts in their field. You’ll be working on projects that really matter and will make a difference. Key responsibilities Develop a working knowledge of products, services, partners and customers. Support Account Managers as they manage customer relationships and expectations around the delivery of services to government and industry, working with colleagues across the organisation. Help develop account business plans. Review and provide insight on customer feedback, seeking opportunities to increase customer satisfaction. Working with Marketing colleagues to support business leaders on account plans for delivery of services. Person specification Essential Criteria, skills and experience: Competent in the use of Office 365 including PowerBI, Excel (intermediate user as a minimum), Word, Sharepoint and Teams (Expert by nature). Has an appreciation of customer needs and the importance of good customer service (We're a force for good) - (Lead Criteria). Ability to explore requirements and information that helps decision makers in support of a desired outcome (Live and breathe it). Curiosity, attention to detail and drive to make a positive difference to how we operate (Force for good). Excellent communication skills and ability to work well with others (Better together). Demonstrate the self-management of your development and how you apply your learning (Keep evolving). The panel may perform a preliminary sift of the lead criteria as indicated above. Benefits Alongside your salary of £27,170, Met Office contributes £7,871 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window). Our work is life-changing, often life-saving and always life-enhancing. The Met Office is Great Place to Work UK certified. We are also featured on their ‘Best Workplaces in Tech’ 2023, 2024, 2025 and 2026 lists, as well as their ’54 Best Workplaces for Women’ 2023 list. Your package includes: Your salary will be £27,170 Annual Leave starting at 27.5 days Access to discounted shopping, inclusive of retail, leisure and lifestyle brands. Whilst this is a temporary position until July 2028, there may be an opportunity to apply for our Graduate Development scheme upon completion of your university studies. However, this is not guaranteed and would be subject to programme availability and a successful application. Artificial intelligence Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn