Neighbourhood Assistant

Job Title: Neighbourhood Assistant Location: Wiltshire Salary: £29,885 per annum Job type: Permanent, Full Time. 37 hours per week. Closing Date: 26th October 2026. Do you love working in housing and supporting your local community? If so why not consider becoming a Neighbourhood Assistant. You will be providing essential support to the neighbourhood team in Wiltshire working alongside other Neighbourhood Assistants, being supported by a Senior Neighbourhood Officer. What you'll be doing: You'll be working in a fast-paced environment providing administrative support to the Neighbourhood Officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone, email and in person. You won't always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required across the county, so there's a real mix of housing management exposure and an opportunity to further your current housing knowledge. There'll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing, so you can happily base yourself at home if you wish for this element of the role. You'll be expected to attend the local office for team meetings and working together days. About you: You'll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You'll be resilient and able to deliver messages in a clear way to our customers. Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place. You'll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so. What's in it for me: We invest in our colleagues because we know if they have a bette