Job Description
This role is ideal for a motivated and customer-focused individual who thrives in a fast-paced environment. You'll be responsible for supporting the delivery of new water connections, ensuring an exceptional customer experience from enquiry to completion. What you'll be doing as a Design Estimator Working closely with internal teams and external stakeholders, you'll manage enquiries, resolve issues, and ensure compliance with company processes and regulatory standards. With strong communication, organisation, and problem-solving skills, you'll play a key role in driving service excellence and continuous improvement across the team. Produce accurate designs and quotations for new water connections as required, ensuring timely and efficient delivery. Respond to customer enquiries and collaborate with internal teams to deliver new connections while safeguarding Thames Water assets. Build strong relationships with both internal and external stakeholders to ensure an outstanding customer experience. Deliver high-quality, compliant work that aligns with company processes, regulatory standards, and performance targets. Identify and drive improvements in processes to enhance the overall customer journey. Ensure full compliance with CDM regulations and all relevant Health & Safety legislation. Base Location: Hybrid - Based in Reading. Office days are Monday and Tuesday. Hours: 36 hours per week, Monday to Friday What you should bring to the role To thrive in this role, the essential criteria you'll need are: Outstanding customer service and communication skills , with the flexibility to adapt to changing customer and business needs and confidently handle both written and verbal complaints. Strong relationship builder , able to collaborate effectively across teams to deliver exceptional service and resolve issues efficiently. Highly organised with great attention to detail , ensuring all work is accurate, compliant, and aligne