Job Description
What does this team do? ServiceNow is a cloud-based, Software-as-a-Service (SaaS) platform, which means software applications are provided over the internet on a subscription basis. These applications are designed to automate and streamline digital workflows across various business functions like IT, HR, customer service, and operations. Our ServiceNow team is a rapidly growing part of our business. As a Global ServiceNow Partner, we help clients transform how they operate by designing and implementing innovative solutions on the ServiceNow platform. We combine industry insight, technology expertise and close collaboration with ServiceNow’s leadership and product teams to solve complex business challenges, deliver measurable outcomes and help clients prepare for the future. What skills and academic qualifications do I need? This programme is for university students who are doing well academically and want to test their skills in the real world. You must be in the penultimate year of your course, or going onto a Masters, and you need to be on track to achieve a predicted degree classification of 2:1 or above in any discipline. We have identified 10 core skills that are essential to all our roles in Early Careers. To learn more about these skills and their detailed descriptions, please visit the 'Discover What We Look For' section in our Candidate Zone. Duration of the programme: 6-weeks What kind of work will I do? As a Summer Vacation Scheme intern in ServiceNow, you will work on large-scale technology transformations, working across the full lifecycle from the design through to implementation. As part of your role, you will be: Support discovery activities by gathering information, documenting current processes, and helping identify improvement opportunities. Translate business needs into clear requirements, user stories, acceptance criteria, and process flows with guidance from experienced colleagues. Assist with workshops, interviews, and stakeholder playback sessions. Use firm-approved AI tools responsibly to support client delivery Work with functional and technical team members to clarify requirements and support solution design. Support testing by preparing test scenarios, recording outcomes, and helping manage defects through resolution. Contribute to Agile delivery activities, including backlog refinement, sprint planning, reviews, and retrospectives. Build knowledge of ServiceNow products, delivery methods, and client industries through formal training and project experience. Produce clear, accurate project documentation and communicate progress, risks, and issues promptly. Throughout your time at Deloitte, you will be working with teams across ServiceNow and wider Technology and Transformation practice understanding how we bring our range of technical expertise and combine them in the way that best serves our clients. You will have opportunities to work with experts and teams across numerous fields, getting insight into how we work with the world’s largest and most important organisations. Where will I work? At Deloitte we recognise how important face-to-face interaction is for your development in a new role. We also understand that our people need flexibility, which is why we operate a hybrid system, with a combination of office and home working. If you’re in a client-facing role, you might be expected to attend client sites on certain days, while your meetings will be a mix of online and in-person events. Please note your final assessment and induction will also be in-person, to give you the opportunity to network and build relationships. All our workspaces are accessible, however, if you require further flexibility due to a health condition or caring responsibilities, please discuss this with our team. You can find further information on our family friendly, flexible working here. How will I develop? What technologies organisations currently use and how they can transform those to better achieve their strategic objectives How to interpret business strategic and objectives and transform those into requirements and solutions What large-scale technology transformations look like How to build rapport with clients and ensure they have confidence in your capability You will have unrivalled access to the largest and most important organisations in the world, as well as world class experts within Deloitte, all of which allow you to truly build a solid foundation for any career you seek to pursue. Additional support and benefits information We’re a collaborative, inclusive firm and we want to help you to use your unique talents and perspectives in the workplace. From diversity networks to wellbeing and much more, we aim to support and reward you in the best way possible. Please use the links below to discover more about our processes, benefits, values and culture. You can learn more about the full recruitment process here. Do you have accessibility requirements or need reasonable adjustments for the in