Neighbourhood Officer

Neighbourhood Officer £39,582 - £40,405 per annum Aberdeen Permanent Full-Time At Grampian Housing Association, we believe everyone deserves a safe, secure home and a positive place to live. We are looking for a motivated and resilient Neighbourhood Officer to join our Housing Team and make a real difference in our communities across the Aberdeen City and Shire. What you ll do Deliver a quality housing management service across a designated area Build positive relationships with tenants, community groups and partner agencies Manage tenancy related matters including estate management, tenancy changes and tenancy sustainment Investigate and resolve antisocial behaviour, neighbour disputes and breaches of tenancy Carry out home visits and neighbourhood inspections Support tenants to access support services and promote customer engagement Work collaboratively with colleagues and external partners About you You ll be someone who: Treats people with respect, fairness and empathy Remains calm, professional and solution focused in challenging situations Has the confidence and resilience to deal with difficult conversations and challenging behaviour Can balance support with appropriate enforcement action when required Is organised, adaptable and able to manage competing priorities Has strong communication and problem-solving skills Experience in housing, community services, customer service or similar roles are desirable. A CIH Level 3 qualification in Housing Practice or willingness to wok towards this, is required. A full driving licence and access to a vehicle is essential. Why join us? We offer a supportive and inclusive working environment where your contribution matters. You ll have opportunities to develop your skills, influence service improvements and play a key role in helping people sustain their tenancies and communities. We welcome applications from people of all backgrounds and are c