Job Description
Job Title: Aftercare Engineer (Carpentry) Location: East London Salary: 50,000- 55,000 per annum + Company Van As part of the recruitment process, successful applicants will be required to provide proof of their right to work in the UK. Our client is not currently considering sponsorship applications for this role. A specialist garden rooms contractor delivering high-quality projects for private homeowners across the South East is seeking an experienced Aftercare Engineer to join its growing team. This role would suit a skilled carpenter or joiner who takes pride in delivering excellent workmanship and customer service. Working across completed projects, you will be responsible for identifying and rectifying defects, carrying out remedial carpentry works, and acting as a professional point of contact for clients, ensuring a positive customer experience from project completion through to final resolution of any aftercare requirements. Key Responsibilities: Attend both live & completed residential projects to investigate, diagnose and resolve defects and snagging items Carry out hands-on carpentry, joinery and general works to a high standard during the build process as well as after installation Act as the main point of contact for homeowners during visits Provide professional and courteous customer service within high-end private residential properties Liaise with internal teams to coordinate materials and specialist support where required Conduct quality inspections to ensure remedial works meet company standards Travel across the South East region attending customer properties as required Experience Required: Proven carpentry or joinery background within residential construction Experience carrying out snagging, maintenance, remedial works or aftercare activities Strong customer-facing communication and interpersonal skills Ability to diagnose and resolve construction and finishing defects independently High standards of workmanship a