Job Description
THT Direct Helpline is a national telephone helpline service. It provides support as well as information and advice about HIV, preventative treatment for HIV, contraception, STI transmission and STI testing. THT Direct Helpline is staffed by teams of trained staff and volunteers who can respond to all enquiries and provide clear, accurate, current and comprehensive signposting, referral, information, support and advice by telephone and email and webchat. The type of tasks / activities you could be involved with via telephone, email and web-chat: To provide emotional support To provide accurate information around HIV, sexual health, contraception, testing and transmission and prevention including PEP and PREP and Doxy-PEP To provide details of and/or referral to HIV and sexual health services (THT and external services) To be a good, dependable source of information