Job Description
If you are an enthusiastic, customer-focused individual who enjoys working in a fast-paced environment, we invite you to join Westminster Abbey's Visitor Experience team. Working with us, you will be helping to provide a warm and friendly welcome to all worshippers and visitors to the Abbey. Required Skills / Qualifications We're looking for a friendly, confident individual with a strong commitment to excellent customer service. You will have: • Customer service training or equivalent experience • A genuine interest in historic buildings and heritage • Strong verbal communication skills • The ability to engage positively with a wide and diverse range of visitors • Experience working in a museum, heritage site, or large visitor attraction (desirable) You will be able to: • Deliver a welcoming, high‑quality visitor experience • Respond to visitor enquiries and work both independently and as part of a team • Remain calm and act decisively in busy or challenging situations, including managing visitor flow • Identify and respond appropriately to unusual or potentially unsafe situations This role requires: • Flexibility to work indoors and outdoors, in all weather conditions • The ability to stand and walk for extended periods • Availability to work weekends, early mornings, evenings, and public holidays Application Instructions Please visit our careers site at https://careers.westminster-abbey.org/vacancies/246/abbey-marshal-saturdays-only.h