Job Description
Job Title: Resource & Scheduling Coordinator Location: Flexible - able to travel within our operating region Salary: £32,106 per annum Job type: Six Month Fixed Term Contract, Full Time. 37 hours per week Closing Date: 28th October 2026. We are looking for three Resource & Scheduling Coordinators to join our team on a six month fixed term contract. As a Resource & Scheduling Coordinator, you will be responsible for supporting our Response Repairs operational teams and our Surveyors, ensuring works are planned and coordinated effectively to deliver a high quality service to our customers. Responsibilities in the role will include - Day to day scheduling of responsive repairs, balancing priorities, skills, location and customer commitments to make the best use of available resources. Supporting the day to day management of our contracted repairs service, acting as the main operational contact for contractors. You'll manage work orders, confirm appointments, chase outstanding works and escalate delays or issues. You'll liaise with surveyors, contractors and colleagues to resolve queries and keep accurate records of progress. You'll organise and lead regular contractor review and work in progress (WIP) meetings, reviewing outstanding orders, priorities and delivery risks. This will include preparing agendas, taking minutes, recording agreed actions and following these through to completion. You'll monitor and analyse contractor key performance indicators (KPIs), producing regular reports that highlight performance against agreed targets, trends and areas requiring improvement. You will provide advice and support to customers while working closely with trade operatives, supervisors, colleagues and contractors, building strong working relationships to ensure the best possible outcomes. About you : You'll have some experience working in a planning, scheduling or coordination role, with the ability to manage a demanding and fluc