Job Description
Job summary
At Sentinel Healthcare, delivering excellent patient care is at the heart of everything we do. We are looking for an experienced and enthusiastic Administrator to join our friendly and supportive team, providing high-quality administrative and reception support across our clinical services.
This varied and rewarding role involves supporting patients, clinicians and colleagues to ensure services run smoothly and efficiently. You will often be the first point of contact for patients, so a professional, compassionate and customer-focused approach is essential.
The successful candidate will be organised, adaptable and able to manage multiple tasks in a busy environment. Excellent communication, attention to detail and strong IT skills are essential, along with the ability to work accurately and build positive relationships with patients, colleagues and partner organisations.
We are looking for a supportive team player who is willing to work flexibly and contribute to a positive working environment. Previous experience in healthcare administration, particularly within primary or secondary care, would be advantageous.
By joining Sentinel Healthcare, you will become part of a close-knit team that genuinely cares about making a difference to patients and the communities we serve. If you are looking for a rewarding role where your contribution is valued and every day brings something different, we would love to hear from you.
Main duties of the job
Process electronic inbound referrals from GP's and other healthcare organisations using patient record systems.
Booking and managing of patient appointments.
Deal with routine patient enquiries.
Ensure that electronic tasks are completed in a timely manner.
Assist in monitoring generic email accounts.
Send text reminder messages/emails to patients.
Supporting Senior Administrative colleagues.
Attending administrative and clinical meetings as required, which may occasionally be outside of core working hours.
General office duties, such as post, scanning etc.