Job Description
Job summary
The Care Navigator is the first point of contact for patients contacting our GP surgeries. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patient and other visitors, either in person or via the telephone.
Main duties of the job
Administration
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols
Pulling/filing notes and updating as necessary
Fax and photocopy as requested
Reception
Receiving patients, consulting with members of practice team
Be able to cover all reception position as necessary
Appointments
Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate
Dal with visits/requests
Deal with patients/others over the telephone and face to face
Computer
Registrations of temporary/INT patients computer data entry and medical records
Process patients changes of address computer data and medical records (have knowledge of practice area)
Telephone
Have working knowledge of telephone system during and after hours
Cover for telephonist when necessary