Job Description
Job summary
We are looking for two highly organised and proactive individuals to join our team and play a key role in ensuring our services run efficiently, effectively and with patients at the heart of everything we do.
In this role, you will monitor service RTT performance in partnership with the Line Manager, identifying potential issues, emerging concerns and opportunities for improvement at an early stage. You will review and optimise clinic templates, working closely with clinicians and local management to agree and implement effective slot conversion rules, while making the best possible use of all available clinic appointments to maximise capacity and utilisation across the area.
You will take responsibility for managing and monitoring waiting lists, ensuring patients receive timely access to procedures in line with government targets and locally agreed clinical protocols. You will support the delivery of high-quality patient care by ensuring patients are seen within national and local waiting-time standards, while working within relevant legislation, policies and guidelines to help achieve the overall objectives and priorities of the organisation.
You will also provide a professional, efficient and responsive administrative service, undertaking a wide range of duties in accordance with local policies and procedures. Working collaboratively with clinicians, managers and wider teams.
Main duties of the job
- Manage clinic templates, capacity and appointment utilisation in partnership with clinicians and management.
- Provide accurate clinic utilisation, RTT and waiting-list information.
- Monitor RTT pathways, referrals, clock starts/stops and potential breaches.
- Coordinate and maintain waiting lists, identifying outliers and required actions.
- Book, cancel and reschedule patient appointments, providing clear communication to patients.
- Coordinate clinic cancellations and ensure template changes are implemented promptly.
- Maintain accurate patient records and clinic information on hospital systems.
- Liaise with clinicians, managers, clinic staff and patients to resolve queries and service issues.
- Support improvements to administrative processes, clinic capacity and service efficiency.
- Prioritise workload, meet deadlines and maintain high standards of accuracy and confidentiality.
- Provide a professional, efficient and patient-focused administrative service.