Job Description
Job summary
The Head Office Receptionist is responsible for providing a professional and efficient reception and administrative service to ELM Alliance.
The post holder will act as the first point of contact for patients, member practices, stakeholders and visitors, managing telephone enquiries and providing a welcoming and professional service.
The role will support the Executive Leadership Team and wider head office team with a range of administrative duties, ensuring the smooth day to day operation of the organisation.
Responsibilities include patient administration, appointment booking, NHS E-Referral Service Administration, Support for community sexual health services, document management, meeting administration and general office support.
The post holder will be organised, adaptable, and able to manage a varied workload whilst maintaining high levels of confidentiality and professionalism.
Main duties of the job
Act as the first point of contact for patients visitors member practices and stakeholders
Answer incoming telephone calls promptly professionally and courteously
Respond to routine enquiries and direct calls to the appropriate person or team
Take accurate messages and ensure these are communicated to the relevant person in a timely manner
Welcome visitors to Head Office and provide assistance as required
Maintain a professional customer focused and welcoming service at all times
Manage Head Office email inboxes as required and respond to or redirect enquiries appropriately