Job Description
Job summary
To ensure an exemplary level of administration support and customer service to all patients, consultants, GPs and hospital staff that meets and strives to exceed all of our customer's expectations.To present a high standard of personal appearance together with total confidentiality in every aspect of work at all times.To provide information to patients, consultants and other relevant departments in a timely and courteous manner.To provide an efficient imaging administration service.
Main duties of the job
Welcoming, registering and booking appointments for all patients in a warm, professional and caring manner.
Provide and maintain an efficient bookings system for all in and out-patients using a computerised system (SAP and RIS) for GPs, consultants and other users.
Collate all necessary paperwork to enable radiographer/radiologist to undertake/report the examination.
Responsibility for the efficient management of imaging bookings, liaising with department staff as appropriate.
To present a professional, smart image at all times, ensuring adherence to the uniform policy.
Manage the department phone calls in a professional and efficient manner, ensuring all calls or enquiries are responded to in a timely manner.
Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. Adhering to all Information Governance processes
Maintain departmental electronic and manual filing systems accurately (RIS, Mammography paperwork)
Practice and maintain a high standard of confidentiality at all times and exercise absolute discretion in the use of all patient/consultant/staff information. Adhering to all Information Governance processes
To undertake any training or development as required to acquire skills and knowledge to undertake role competently.
To assist in the training of new staff as required.