Job Description
Job summary
IntraHealth are recruiting for a Medical Receptionist / Administrative Support for our Castle Health Centre in Scarborough.
Our ideal candidate will have experience of primary care and secretarial work but training will be given and there must be a willingness to play a leading role in the development of patient centred services. You will be an enthusiastic, committed individual who will be expected to work as part of the practice team with good communication and interpersonal skills.
The successful applicant for this post will be joining us at a particularly exciting time and in return you will enjoy excellent NHS terms and conditions, competitive salary and opportunities for personal and professional development both locally and nationally.
Main duties of the job
- To provide a high standard of patient service.
- To have thorough knowledge of practice procedures and to work in accordance of written protocols.
- Provide general assistance to the practice team to both clinical and non clinical.
- Project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare they require.
- Resolve queries/problems from patients, clinicians and associated staff.
- Deal with external agencies such as other practices, secondary care and 3rd party organisations.
- To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective support to clinicians and staff.
- Undertake all clerical, reception and administration duties applicable to the medical practice.