Job Description
Job summary
*Interviews will take place in person in person*
Please note that this role offers hybrid working.
The contract is for 37.5 hours per week, and the end date for this role is 31st March 2027.
This is a fantastic opportunity to be part of an innovative, close-knit team delivering a range of primary care services across Leeds. The Service Support Officer will play a key role in supporting service delivery through high-quality administration, rota coordination, and patient support.
Working closely with the Operational Team, and clinical colleagues, the post holder will provide essential support including rota management, staff and patient contact, referral processing, appointment booking, and general administrative duties. They will act as a central point of contact for staff and patients, ensuring smooth day-to-day operations and contributing to the continuous improvement of services.
The role will be aligned to specific areas of service delivery but will provide the flexibility to support across wider services and duties as needed.
Main duties of the job
- Provide efficient and effective administrative support to the Operational Management Team and service delivery teams.
- Develop and maintain Standard Operating Procedures (SOPs) for administrative and rota functions.
- Support meetings with preparation of agendas, papers, action logs, and accurate minute taking. Manage diary invites for meetings.
- Maintain accurate records and databases to support service delivery and reporting.
- Supporting the wider team with administration tasks.
- To be responsible for the day-to-day delivery of business administration support of all aspects of the work undertaken by the GP Confederation Operational Management Team.