Housing Officer

Housing Officer up to 37,000 including 2000 car allowance Cambridge Full Time, Permanent The Housing Officer plays a key role in delivering a high-quality, customer-focused housing management service. The postholder will be responsible for managing a portfolio of customers and tenancies, supporting tenancy sustainment, maximising income collection, resolving neighbourhood concerns and working collaboratively with customers, colleagues and partner organisations to achieve positive outcomes. Key Responsibilities Manage a portfolio of customers and tenancies, delivering a proactive, customer-focused service. Build positive relationships with customers, providing advice, guidance and support to help sustain successful tenancies. Identify customer needs and coordinate appropriate support through internal teams and external partners. Maximise rental income through effective arrears prevention, monitoring and recovery activities. Carry out tenancy management activities including sign-ups, changes in circumstances, breaches of tenancy and tenancy reviews. Investigate and resolve customer concerns, complaints and neighbourhood issues in a timely and professional manner. Manage low-level antisocial behaviour cases, taking appropriate action and working with partner agencies where required. Conduct estate and neighbourhood inspections, identifying opportunities to improve the local environment and customer experience. Identify safeguarding concerns and make appropriate referrals in line with organisational procedures. Maintain accurate records and ensure all casework is managed effectively and in compliance with relevant legislation, policy and procedure. Work collaboratively with colleagues and external stakeholders to achieve positive outcomes for customers and communities. Promote customer engagement and encourage customer feedback to support continuous service improvement. Contribute to the achievement of team objectives and organisational perform