Customer Service Agent - 3 month FTC

DescriptionCustomer Service Agent FTC 3-month Fixed-Term Contract Braunton, Devon Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow. Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience – nothing is too much trouble. Purpose of the role: As a Customer Service Agent, you’ll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you’ll be a key part of the customer journey and the wider Customer Service team. This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same — so adaptability, empathy, and teamwork are essential. Responsibilities: Operations & Administration • Supervise administrative tasks including order issues, returns, refunds, and delivery queries. • Ensure all processes are followed accurately and in line with company policy. • Support in monitoring team workflow to ensure prompt responses and task completion. • Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey. Communication & Reporting • Maintain clear lines of communication. • Share insights and feedback with the wider business to help shape service improvements and highlight key trends. • Ensure all team members are kept up to date with the latest product, service, and system updates. Essential Skills & Experience: • Excellent written and verbal communication skills, with the ability to adapt your tone for different channels. • A natural listener who shows empathy, patience, and understanding in every conversation. • Positive attitude toward teamwork and problem solving, especially during busier trading periods. • Confident using (and learning) multiple software platforms. • Able to stay calm and focused under pressure, while managing multiple tasks. Desirable • Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment. • Familiarity with customer service platforms (e.g. Zendesk or similar) is an advantage. Harri Privacy Policy, Crew Clothing Privacy Policy, Saltrock Privacy Policy