Job Description
Job summary
To support the Medical Secretary with administrative work related to NHS referrals and tasks.
You will be well organised with knowledge of medical terminology.
Main duties of the job
The successful applicant will have excellent communication and organisational skills and have a broad range of administration and secretarial experience, being able to work with initiative and sometimes under pressure. The post-holder will work as part of a dynamic team supporting the Medical secretary, GP Partners, salaried GPs and Practice Manager.
Job description
The following are the core responsibilities of the Medical Secretary in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
a. Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
b. Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
c. Manage all enquiries in an effective manner
d. Process calling letters as requested
e. Scan documentation and attach scanned documents to patients healthcare records
f. Accurately input and code SNOMED CT data on the clinical IT system
g. Process referrals using the electronic referral system (ERS)
h. Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
i. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
j. Manage all administrative queries as necessary
k. Conduct clinical system searches as requested
l. Support all clinical staff with general administrative tasks as requested
- Maintain a clean, tidy, effective working area at all times
n. Be an integral part of the general practice team
o. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
p. Undertake all mandatory training and induction programmes
q. Contribute to and embrace the spectrum of clinical governance
r. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed