Job Description
Job summary
An opportunity has arisen to join our energetic and vibrant 0 to 19 team in Southampton.
Our 0 - 19 Public Health Service is made up of Health Visitors, School Nurses, Health Care Assistants and Business Support who provide essential and comprehensive support to all the families in Southampton. We are looking for someone who is passionate about patient experience and is looking to make a difference.
Hampshire and Isle of Wight Healthcare Foundation Trust is an innovative, forward-thinking trust who invest in peoples development, wellbeing and take pride in the care of our families and employees alike.
We are offering a full-time contract of 37.5 hours within a supportive team environment where full training will be given.
If you are interested in this post, we would love to hear from you.
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
To provide an efficient first point of contact to all telephone callers to the service, recording messages accurately, answering a variety of enquiries from internal and external callers and dealing with sensitive and difficult issues in a professional and helpful manner, liaising with other departments as required.
Send emails in accordance with Hampshire and Isle of Wight Healthcare NHS Foundation Trust guidance for sharing patient identifiable data. Distributing emails to team members.
Assist in ordering health promotion literature and resources and maintaining stock levels.
Liaising with schools, to ensure accurate record keeping of school aged childrens registration at schools.
Monitor generic email inbox and action / distribute as required.
Act as first point of contact to all visitors, i.e. health professionals, identifying their requirements and making an appropriate response.
Job description
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.