Referral Management & Safety Netting Coordinator

Job summary

We are seeking an organised, proactive, and detail-oriented Referral Management & Safety Netting Coordinator to join our Team. This vital role supports clinicians in managing patient referrals safely, efficiently, and within required timescales, ensuring patients receive timely access to secondary care services.

The successful candidate will play a key role in monitoring referrals, supporting urgent cancer pathways, maintaining robust safety-netting processes, and ensuring no referral is lost or delayed. Working closely with clinicians, operational teams, hospitals, and patients, you will contribute directly to patient safety, service quality, and compliance with NHS standards.

Main duties of the job

Process clinician-generated referrals accurately and efficiently within agreed timescales.

Manage routine, urgent, and specialist referrals using NHS referral systems, including e-RS.

Ensure referrals contain complete clinical information and supporting documentation.

Monitor referral progress and confirm receipt by secondary care providers.

Follow up outstanding referral actions to ensure continuity of patient care

Prioritise and oversee all Two Week Wait (2WW) suspected cancer referrals.

Monitor referral acknowledgements, booking outcomes, and appointment attendance.

Escalate delays, rejections, or concerns promptly to the relevant clinician or manager.

Maintain accurate records and reports relating to cancer pathway activity.

Support organisational compliance with national cancer referral standards.

Job description

We are seeking a highly organised and proactive Referral Management & Safety Netting Coordinator to join our Operations Team. This is a pivotal role supporting the safe and effective management of patient referrals across the practice, ensuring timely access to secondary care services and maintaining robust patient safety processes. The successful candidate will work closely with clinicians, operational teams, hospitals, and patients to ensure referrals are processed accurately, monitored effectively, and escalated appropriately where concerns arise.

Key Responsibilities

Referral Management

• Process routine, urgent, and specialist referrals generated by clinicians in a timely and accurate manner.
• Ensure referrals contain all necessary clinical information and supporting documentation.
• Utilise NHS referral systems, including e-RS, to manage referrals effectively.
• Monitor referral progress and ensure successful receipt by secondary care providers.
• Follow up outstanding or delayed referrals as appropriate. [6. Referra...ty Netting | Word]

Cancer Pathway Management (2WW)

• Prioritise and manage urgent suspected cancer referrals (Two Week Wait).
• Monitor acknowledgements, appointment bookings, and referral outcomes.
• Escalate delays, rejections, or concerns promptly to the relevant clinician or manager.
• Maintain accurate records and reporting relating to cancer pathways and referral activity. [6. Referra...ty Netting | Word]

Safety Netting

• Maintain effective referral tracking and safety-netting systems.
• Ensure referrals are monitored and followed through appropriately.
• Identify and investigate outstanding actions or unaccounted-for referrals.
• Support patient safety by escalating concerns and mitigating risks associated with referral delays.