Job Description
Volunteer Practice Administrator Organisation: Flourish Wellbeing Support C.I.C. Location: 100% Remote (UK Based) Suggested Commitment: ~30 minutes daily (Monday–Friday) plus ~1 hour weekly for audit reporting and onboarding support About Flourish Wellbeing Support C.I.C. Flourish Wellbeing Support C.I.C. is a not-for-profit social enterprise dedicated to making expert mental health care accessible to everyone. We provide structured 1:1 remote therapy delivered exclusively by fully qualified, registered counsellors. We operate accessible, tiered pricing (£25 Access / £35 Standard) alongside fully funded spaces for those experiencing severe financial hardship. Purpose of the Role We are seeking a warm, organised, and detail-oriented Volunteer Practice Administrator to help manage our day-to-day practice logistics, support our volunteer counsellors, and ensure our online appointment systems run smoothly. This is a fantastic volunteering opportunity for someone looking to gain experience in healthcare administration, social enterprise operations, or practice management. Key Responsibilities 1. Daily Appointment & Logistics Support (~30 mins/day) Client & Counsellor Enquiries: Monitor and respond to routine administrative emails regarding session rescheduling, Cliniko video link enquiries, or general booking questions. Diary Management: Use our practice management system (Cliniko) to move appointments, adjust calendar availability, or update booking statuses as requested by clients or counsellors. 2. Weekly System Audit & Financial Compliance (~1 hour/week) Invoice & Payment Audits: Run weekly Cliniko reports to verify that session invoices have been sent 7 days in advance and settled online prior to appointment start times. Data: Ensure client records and counsellor diary statuses are accurate and up to date in Cliniko. 3. Volunteer Counsellor Onboarding & Engagement Onboarding Administration: Assist with sending onboarding documentation packs to prospective volunteer counsellors (e.g., Associate Agreement, Welcome Guide, Supervisor Confirmation Forms). Profile Setup: Help create and configure new counsellor profiles and bookable time slots in Cliniko once compliance checks are complete. Monthly Associate Check-Ins: Send out a warm monthly check-in email to active volunteer counsellors to maintain strong group connection and gather light operational feedback. About You (Skills & Qualities) Organised & Reliable: Comfortable managing small daily administrative tasks independently. Tech-Savvy: Familiar with or comfortable learning practice management software (Cliniko), secure email, and cloud documents. Warm & Professional Communicator: Able to write empathetic, clear, and professional emails to clients and practitioners. Data Conscious: Passionate about client privacy, discretion, and adhering to UK GDPR standards. Mission-Driven: Aligned with Flourish’s values of accessibility, clinical excellence, and social equity. What We Offer You Practical Experience: Hands-on experience operating a modern UK health social enterprise and using industry-standard practice management tools like Cliniko. Full Training & Support: Direct guidance from our Operations and Clinical Leads. Flexibility: 100% remote working that can be completed flexibly around your job, studies, or personal life. Community Impact: Knowing your administrative care directly helps vulnerable individuals access affordable mental health support.