Job Description
Are you organised, approachable, and ready to make a meaningful impact in mental health support? Join us at Allkind! We are looking for an Admin & Reception Volunteer to support our main office in Victoria. In this role, you will be the first point of contact for clients and visitors, helping to create a welcoming and professional environment while supporting the smooth day-to-day running of the office. You will: • Handling incoming calls, emails, and other communications, directing them to the appropriate person or department • Acting as the company’s first point of contact, providing a professional and welcoming experience for clients and guests • Managing the front desk, greeting visitors, and answering phone calls • Booking desks and meeting rooms for staff across all offices • Scheduling appointments and organising calendars • Sorting and distributing incoming and outgoing mail • Monitoring office supplies, tracking inventory, and restocking as needed • Purchasing catering items and liaising with suppliers • Maintaining office security protocols • Assisting the Office Manager with facilities-related tasks • Monitoring office cleanliness and ensuring a tidy workspace • Completing tasks from the HQ office task list • Working independently in the office when the Office Manager is offsite Main duties: • Provide general administrative and clerical support to the Office Manager • Ensure all desks, meeting rooms, and kitchen areas are tidy, clean, and set up before 9am • Meet and greet service users, staff, and visitors in a friendly and professional manner • Answer and manage phone calls, transfer calls, and take messages accurately • Handle calls and emails appropriately, including signposting to other organisations when necessary • Maintain a calm and supportive manner when dealing with individuals in distress • Use Outlook for email and calendar management • Manage room and desk bookings efficiently • Prepare meeting rooms in advance and ensure they are cleaned and tidied afterwards • Manage multiple tasks, prioritise effectively, and maintain an organised workspace • Distribute incoming post, frank outgoing post, and take it to the post office • Scan and forward post to relevant staff members • Organise refreshments for training sessions and meetings • Carry out stock checks and replenish office supplies as needed