Job Description
Job summary
An exciting opportunity has become available within our Reception team at Bunbury Medical Practice, we are looking for a receptionist to join our team! This is a part time vacancy for 26 hours a week.
The Practice is situated in the heart of Bunbury, a small idyllic village, were we offer care to almost 5,500 patients.
We are looking for an enthusiastic individual who thrives in working as part of a team, the department is fast paced but very friendly, and although we are a busy Practice we like to ensure our staff enjoy their time at work.
Main duties of the job
The successful candidate will be responsible for providing care navigation to patients. Duties will include face to face interaction, telephone enquiries and various administration tasks. You will undertake all aspects of the receptionist role and work effectively within a team dynamic.
Job description
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Clinically code data on the clinical system
Photocopy documentation as required
Data entry of new and temporary registrations and relevant patient information as required
Input data into patients healthcare records as necessary
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms appropriately
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested