Job Description
Job summary
A full time post has arisen working in the Patient Access Team. This post is on a rota basis which includes weekends and bank holidays. The hours will be within an 8am - 8pm shift pattern.
We pride ourselves on being a friendly and caring place to work where we aim to combine our patient first approach with innovative and creativity against a backdrop of holistic team working, as encapsulated in our vision and values - Respect, Courage and Kindness.
Main duties of the job
The post holders will be required to provide a welcoming, professional and courteous service to patients and visitors who visit the hospital. This customer facing role will be instrumental to the efficient running of the Ward areas across the Trust.
Post holders will be required to assist patients and visitors using a variety of communication methods.
To be able to provide a robust service: the post holder will be expected to work on a rota basis ensuring the service is appropriately covered at all times across a seven day week and be responsible for admitting and discharging patients in a timely manner. Ensuring any relevant post admission information is sent to the relevant person(s).
It is vital that patients are appropriately tracked through the process to ensure they receive care at the appropriate times, therefore, there will be an element of validation and auditing required to ensure patients are treated in a timely and efficient manner.
The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.