Faster Diagnosis Administrator

Job summary

The Faster Diagnosis Administrator plays a key role in supporting the early stages of the cancer pathway by ensuring all cancer referrals are processed promptly and accurately in line with the 28 Day Faster Diagnosis Standard. Working as part of a countywide service the post holder will liaise closely with GPs clinical teams and patients to gather information support triage and coordinate timely appointments. This is a fast paced office based role requiring excellent organisation communication skills and a compassionate approach when dealing with patients some of whom may be vulnerable or anxious. The role involves managing referrals booking appointments monitoring pathways and supporting the wider Faster Diagnosis Team to deliver safe efficient and patient focused care

We are looking for two Faster Diagnosis Administrators to join our friendly and supportive team, based across Musgrove Park Hospital and Yeovil Hospital.

We can offer between 28 and 37.5 hours per week for the right candidates providing flexibility to suit individual circumstances

Main duties of the job

• Process and manage all cancer referrals promptly in line with departmental policy and Cancer Waiting Times targets including the 28 Day Faster Diagnosis Standard.
• Liaise with GPs and other referrers to obtain complete and accurate information to support effective patient triage.
• Work closely with Faster Diagnosis Nurses and Coordinators to support efficient and timely triage and pathway management.
• Register and maintain accurate patient demographic and clinical information on PAS and other relevant systems.
• Book triage calls and first appointments within Trust and national timescales ensuring clinics and sessions are used to maximum capacity.
• Monitor and manage generic email inboxes, telephone enquiries and queries from patients and professionals.
• Act as a first point of contact for patients providing clear calm and empathetic information regarding appointments and pathways.
• Identify and escalate any pathway delays or risks to meeting targets to the appropriate colleagues and managers.
• Carry out table top triage where appropriate, under guidance from senior team members.
• Manage eRS referrals, including rejections and communication with GP practices ensuring accurate records are maintained.
• Accurately update and track patient activity across multiple systems and support data quality and performance monitoring.
• Provide cover for colleagues during periods of annual leave and sickness and assist with general administrative and office duties as required.