Job Description
Job summary
Ellison View Surgery is seeking a motivated Medical Administrator to support our total triage model.
As a Medical Administrator, you will be required to carry out a variety of administrative and reception duties, ensuring patients and healthcare providers can access the right care from the most appropriate clinician.
Previous experience working in a GP surgery is essential.
Working Pattern:Monday, Wednesday, Thursday & Friday, 30 hours per week.
Main duties of the job
Key Responsibilities:
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Provide excellent customer service and communication to ensure an efficient and effective service.
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Prioritise and manage incoming telephone calls.
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Book patient appointments and manage scheduling.
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Respond to messages in a timely manner.
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Handle general enquiries and verbal complaints professionally.
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Deliver pathology results to patients as required.
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Meet, greet, and direct patients and visitors.
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Support clinicians by responding to their needs.
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Input, extract, and update data on clinical and administrative systems.
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Liaise effectively with external organisations.
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Monitor and check workflow to ensure smooth operations.
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Follow practice policies and procedures.
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Maintain flexibility to cover holidays and sickness.
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Work collaboratively as part of the practice team.