Resident Services Officer

We are currently recruiting for a Resident Services Officer (Income Officer) on behalf of our public sector client based in East London. Duration: 3 - 6 months initially, with view for extension thereafter Location: Newham, hybrid working available Hourly Rate: 22.64 per hour PAYE or 29.55 per hour Umbrella Key Duties: To carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation To be responsible for enforcing the terms of tenancy or lease, and co-ordinate enforcement through to court action, primarily on rent recovery or service charge arrears, but also for breaches of lease and tenancy conditions and other grounds as appropriate Undertaking hub duties, attending court hearings, and carrying out home visits and evictions To maximise all revenue streams to improve income collection rates and minimise the levels of debt to the council. To monitor rent arrears cases and ensure that prompt action is taken, including liaison with revenues & benefits, mortgage lenders and instigating legal proceedings To actively promote to residents the range of payment methods available and signpost customers to the relevant financial or other support available Provide advice and information to residents in respect of interventions for managing arrears and welfare benefit entitlements To investigate and to manage all breaches of lease and tenancy until resolution To process applications in respect of the right to buy scheme in accordance with statutory requirements To carry out evictions where possession or