Neighbourhood Officer

Neighbourhood Officer - St Helens - 9 month maternity cover Your New Company Hays are proud to be working in partnership with a leading social housing provider to recruit an experienced Neighbourhood Officer on a 9-month maternity cover contract. This is an exciting opportunity to join a customer-focused organisation that is committed to creating safe, sustainable communities and delivering essential housing services across St Helens. Your New Role As a Neighbourhood Officer, you will be responsible for managing a designated housing patch, acting as the primary point of contact for residents and delivering a high-quality, responsive housing management service. This is a varied and rewarding role that combines tenancy management, neighbourhood improvement, resident engagement and partnership working. You will play a key role in helping customers sustain their tenancies while ensuring communities remain safe, attractive and well managed. Key Responsibilities Manage a defined portfolio of properties, delivering effective tenancy and estate management services. Provide advice and support to tenants, residents and stakeholders on housing-related matters. Undertake core tenancy management activities, including: Abandoned properties Unauthorised occupation Tenancy fraud investigations Access issues Changes in household circumstances Conduct property viewings, tenancy audits, property inspections, new tenancy visits and starter tenancy reviews. Attend evictions where required and ensure all associated procedures are followed. Analyse neighbourhood and performance data to identify risks and target resources effectively. Ensure compliance with relevant housing legislation, regulatory requirements and insurance obligations. Manage anti-social behaviour (ASB), nuisance and tenancy breach cases, taking appropriate enforcement action where necessary. Support tenancy sustainment initiatives by assessing customer needs, reducing risk and promoting independent l