2027 Public Policy and Corporate Responsibility Analyst Summer Internship Programme

Employer: Talentbrew

Location: Canary Wharf

Salary: Competitive salary

Posted: 2026-09-16T00:00:00Z

Sector: Customer Service

Job Description

Job Description Purpose of the role To support the day-to-day operations of the public policy and corporate responsibility division providing insights and expertise that help more senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities Execution of small research projects to support strategic decision-making, prepare presentations and reports to communicate research findings, collaborate with senior management to implement research findings for public policy and corporate responsibility. Collaboration with cross-functional teams to support business initiatives. Participation in training and development programs to enhance skills and knowledge. Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for public policy and corporate responsibility. Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing transactions, and resolving customer complaints. Management of the development and implementation of financial models and strategies that support decision-making for public policy and corporate responsibility. Training and mentoring of junior colleagues, facilitation of individual or group training sessions, and development and maintenance of training materials. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. Lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others. For an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies/procedures appropriately. Take responsibility for embedding new policies/procedures due to risk mitigation. Advise and influence decision-making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation, and codes of conduct. Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisation's products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex/sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside the team. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Explore the World of Barclays as a Summer Intern Spend 10 weeks diving into real projects, gaining hands-on experience, and shaping your future. You’ll receive full support, take on meaningful responsibilities, and build lasting connections—all while discovering what makes our culture unique. If you're in your penultimate year and ready to grow, learn, and make an impact, this is your opportunity to belong and thrive. Why the Public Policy and Corporate Responsibility Programme? Public Policy and Corporate Responsibility helps Barclays engage with external stakeholders and deliver activity that supports responsible business. You’ll build understanding of policy, reputation, sustainability, citizenship, and stakeholder engagement while contributing to work that supports customers, colleagues, and communities. To be considered for this

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Helpful guide: Getting Into Customer Service and Contact Centres: An Entry-Level Guide