Receptionist

Job summary

We are looking to recruit an enthusiastic patient focused individual to join our well established reception team at Blackpool Urgent Treatment Centre.

The successful candidate will love working with people, have excellent interpersonal skills, great communication, be positive and courteous. The ability to maintain a professional, caring, calm, friendly service to all our service users in a busy environment is essential.

Hours for the post are part time/full time. Full time hours are equivalent to 37.5 hours to be worked over 7 days.

Main duties of the job

The post covers a range of reception duties including, greeting patients, covering the reception desk, assisting patients with the ED Streamer check-in system, answering the telephones, dealing with general queries etc. in an accurate, timely and professional manner.

Job description

Reception is the first point of contact for patients attending the Urgent Treatment Centre. The receptionist will record demographics and other mandatory information, which will include clinical details on the joint computer system. They will act as a first point of contact for all patients wishing to access unscheduled healthcare and will signpost patients to identified service providers as appropriate. This will involve welcoming new patients into the service and providing support and guidance on the ED Streamer check-in system.

The receptionist is the communication link between the clinical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment, working closely with colleagues from the Urgent Treatment Centre to create a collaborative team approach to the reception cover.