Job Description
Job summary
We are seeking a skilled IT Support Analyst to join our dynamic IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the efficient operation of systems, software, and hardware. The IT Support Analyst will play a crucial role in diagnosing and resolving technical issues, maintaining IT infrastructure, and delivering exceptional service to our colleagues.
Main duties of the job
Responsibilities:
End-User Support:
Respond to user queries and issues through various channels, including phone, email, and in-person.Diagnose and troubleshoot hardware, software, and network problems to resolution.Provide step-by-step guidance and training to users on technical matters.Install, configure, and update software applications and operating systems.Incident Management:
Monitor the incident management system, log and update incidents, and ensure timely resolution.Escalate complex issues to higher-level support when necessary.Telecoms Support:
Provide support for telecoms systems, addressing issues and ensuring seamless communication for end-users.Collaborate with telecom service providers to troubleshoot and resolve technical challenges.Technical Issue Resolution:
Analyse and resolve technical problems in a timely and efficient manner.Escalate complex issues to appropriate teams or higher-level support when necessary.Maintain detailed records of technical issues and their resolutions.NHS Product Support:
Support end-users with NHS products such as TPP Systmone, EMIS, and ERS.Troubleshoot issues and provide guidance on using NHS-specific applications.Hardware and Software Maintenance:
Perform routine hardware and software maintenance tasks, including updates, patches, and system backups.Conduct regular system audits to ensure security and compliance.