Retail, Business and Customer Banking Graduate Programme London

Job Description Purpose of the role To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities. Accountabilities Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, and collaboration with senior management to implement research findings for retail banking. Collaboration with cross-functional teams to support business initiatives. Participation in training and development programs to enhance skills and knowledge. Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking. Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints. Management of the development and implementation of financial models and strategies that support in decision making for retail banking. Training and mentoring of junior colleagues. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise. Thorough understanding of the underlying principles and concepts within the area of expertise. They lead and supervise a team, guiding and supporting professional development, allocating work requirements, and coordinating team resources. Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies/procedure appropriately. Take responsibility for embedding new policies/procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex/sensitive information. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave. If you're a recent graduate or soon-to-be graduate, join us and unlock a world of carefully curated experiences, knowledge, and connections to shape your career. Along the way, you can expect all the training and support you need to make your mark on the world. Put simply, we’ll empower you to help determine how we do things and where we go next. Our graduates are a vital part of our success, and we welcome applications from people from all walks of life. Whoever you are and wherever you want to join us, if you’re curious, creative, and ambitious, this is a world in which you can truly belong. Our Explorer Programme You'll join our explorer programme, a 2-year programme designed to give you depth and breadth of experience. Participating in job-based bespoke training from the start enabling you to go fully-equipped into your role as you embark on the first of three eight-month long rotations. Why the Retail, Business and Customer Banking Graduate Programme? Retail, Business and Customer Banking at Barclays delivers tailored financial experiences across savings, investments, mortgages, credit cards, insurance, and digital banking. We support customers through key life moments with Specialist Customer Care—offering expert help with fraud, bereavement, and complex financial needs. We also empower over a million small and medium businesses through Business Banking, providing more than just funding—offering tools, guidance, and lasting partnerships. Our focus is on deeply understanding customer needs to design seamless, connected journeys. With teams spanning customer care, product development, and technology, we’re shaping the future of banking by delivering outstanding service, innovative solutions, and meaningful financial support. At Barclays, you’ll be empowered to grow, connect, and make an impact. Our supportive culture helps you build strong relationships with peers and leaders while