Job Description
Customer Service Administrator Location: Liverpool Salary: £24,740 + Bonus Hours: 35.75 hours per week, Monday-Friday (between 8am-6pm) The Opportunity Our client is a well-established Liverpool-based organisation seeking a Customer Service Administrator to join its busy customer operations team. This is an excellent opportunity for someone who enjoys helping customers, resolving queries and delivering excellent service in a professional and customer-focused environment. Key Responsibilities Handle inbound and outbound customer calls Resolve customer queries efficiently and professionally Take ownership of enquiries through to resolution Provide accurate information and guidance to customers Maintain accurate records and system notes Follow company procedures, compliance requirements and data protection standards Support customers with a positive, empathetic and customer-first approach Work towards service, quality and customer satisfaction targets About You Strong communication and customer service skills Previous administration or customer service experience Excellent attention to detail Ability to manage multiple queries and priorities Confident using internal systems and processes Experience within a contact centre or regulated environment is advantageous Benefits Hybrid working Annual bonus scheme Health cash plan Up to 9.5% employer pension contribution 26 days holiday plus bank holidays Life assurance Enhanced family leave policies Company sick pay Retail and lifestyle discounts Additional wellbeing and employee benefits package If you're looking for a customer-focused administrative role with excellent benefits and hybrid working, we'd love to hear from you.