Resident Liaison Officer

We're recruiting a Resident Liaison Officer to join our growing Capital (Planned Works/Refurbishment) Division working on contracts with our clients in Bradford and the surrounding areas, including Huddersfield and Halifax. Working on site, you'll be our first point of contact for tenants - you'll play a key role in maintaining Ian Williams's strong community partnerships and positive relationships with customers, clients, and external organisations. If you are passionate about making a difference in the community, thriving on building strong relationships and improving the lives and surroundings we work in, we want to hear from you! £35,494.00 inclusive of car allowance Benefits include: Be part of the company profit share scheme (9% of base salary achieved last year) Private mileage scheme and fuel card Employer pension contribution of up to 5% Life Insurance Free legal and financial advice, and counselling through the Lighthouse Construction Industry Charity. Resident Liaison Officer role As a Resident Liaison Officer, you'll support the successful delivery of our Capital contract, working within the communal and internal areas of residential properties. You'll be the first point of contact for residents and our directly employed site teams/contractors and be a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion. An operational team of Contract Managers and a Business Manager will support you. In addition to the above, you will also: Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow. Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract. Proactively resolve problems and complaints regardin