Online Operations Specialist

Join Our Lifesaving Team Online Operations Specialist Full Job Description: Click Here Location: Rugby, Warwickshire Hours: 40 hpw We’re on the lookout for Two x Online Operations Specialists to deliver exceptional customer experiences and maximise income generation through the sourcing, preparation, merchandising, sale and fulfilment of donated goods and IT assets across the charity's digital sales channels. The Online Operations Specialist will take ownership of products throughout the online sales journey, identifying opportunities to maximise value, creating engaging online listings, providing excellent customer service and ensuring products are processed efficiently and professionally. The role will support both the charity's online trading operation by helping to grow online income, strengthen customer satisfaction and maximise the value of donated goods and corporate asset donations. If you’re looking for more than a job, motivated by purpose and ready to make a real impact to an organisation that is committed to saving lives every day, then this may be the opportunity you’ve been waiting for! What We Offer: • Enhanced annual leave, with even more added as your service grows • Additional annual leave purchase options • Enhanced sick pay • Life assurance • Blue Light Card eligibility and access to generous discount schemes • A supportive, purpose-driven team • Access to our comprehensive Employee Assistance Programme • As part of our commitment to equality, diversity and inclusion, our people are encouraged to get involved in our internal EDI networks, which provide opportunities to connect, share experiences and help to shape a more inclusive workplace. Want to find out more? Visit our website - www.theairambulanceservice.org.uk What You’ll Be Doing: • Deliver excellent customer service, responding to enquiries and resolving issues, returns and complaints. • Identify, assess and prepare donated products for online sale, including research, photography, listings and pricing. • Process, test and prepare donated IT equipment for resale, including approved data sanitisation activities. • Create and manage online marketplace listings, monitor performance and maintain accurate stock records. • Pick, pack and dispatch customer orders, ensuring efficient fulfilment and handling returns where required. • Contribute to sales targets, continuous improvement initiatives and the development of online trading operations. • Support colleagues and volunteers to deliver excellent operational performance. • Ensure compliance with organisational policies, data security requirements, and health and safety standards. What We’re Looking For: • Experience delivering excellent customer service within a retail, e-commerce, warehouse or stock-based environment. • Experience using digital systems and online marketplaces, such as eBay. • Experience working to targets and performance measures. • Strong communication, customer service and organisational skills. • Good IT skills with excellent attention to detail. • Ability to manage priorities, solve problems and work both independently and as part of a team. • Commercial awareness and an understanding of customer needs. • Desirable: Experience of stock control, IT equipment handling, charity retail, volunteer support, and creating online product listings. • Desirable: Knowledge of online retail, merchandising, pricing, IT hardware, data security and information governance. What’s In It For You: At TAAS, you’ll be part of a passionate and committed charity that’s making a real difference every day. We value professionalism, compassion and teamwork — and we’re proud of our inclusive, supportive culture. Whether it’s supporting emergency services from behind the scenes or helping shape the future of our leadership, you’ll play a crucial role in helping us save lives. The Air Ambulance Service isn’t just a place to work; it’s a place to build a meaningful career. Click “Apply Now” and help us to keep our helicopters flying and continue saving lives. Compliance Responsibilities In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for: • Health & Safety and Environment • Safeguarding • Data Protection • Equality, Diversity, and Inclusion • Quality You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above. The role is subject to a Basic DBS check. Environment TAAS is an inclusive working environment where Equality, Diversity and Human Rights are guiding principles, individuals are respected and a value of having a diverse workforce is recognised. The recruitment, employment and development of people are based on qualifications, experience and competency to do the job, eliminating personal bias or prejudice. As an organisation, TAAS are committed to ensuring the safety and welfare of children and vulnerable