Resident Services Associate

Resident Experience Assistant Cobalt is partnering with a residential property operator to recruit a Resident Services Assistant for a build-to-rent development in Birmingham. This Resident Services Assistant role sits at the centre of the resident experience, supporting leasing, community engagement and day-to-day operations across the building. The Resident Services Assistant will work closely with the on-site team to deliver a consistent customer experience while supporting the operational management of the development. The organisation Our client is a recognised residential property management business delivering professionally managed homes across the UK. Their developments focus on strong service standards, well-designed amenity spaces and resident-led community experiences. The team places a strong focus on customer service, communication and creating a welcoming environment for residents and visitors. The role / responsibilities The Resident Services Assistant will act as the first point of contact for residents and visitors while supporting leasing activity, resident engagement and operational tasks across the building Responsibilities will include: Deliver front of house services and act as the first point of contact for residents and visitors. Maintain the presentation of amenity spaces and apartments across the development. Organise and support resident events to help build a strong community environment. Engage with residents and assist with resident-led initiatives and activities. Respond to rental enquiries and support viewings and property tours. Support the leasing process including applicant vetting and offer progression. Maintain accurate marketing listings and ensure property portals remain updated. Manage amenity space bookings and resident services. Support resident communication across multiple channels including digital platforms. Coordinate contractor appointments and maintenance requests reported by residen