Credit Controller

About The Role Reporting to the Credit Control Team Leader, you will take ownership of a defined portfolio of customer accounts, including aged and legacy debt across acquired and historic portfolios. This role requires strong investigative and problem-solving skills to manage complex, high-value, and long-outstanding balances. You will be responsible for driving cash collection performance, reducing overdue debt, resolving disputes efficiently, and protecting the business from credit risk within a fast-paced environment. What you'll be doing: Driving Cash Collection & Reducing Aged Debt Take full ownership of your account portfolio to maximise cash collection and reduce overdue balances. Deliver proactive, structured collection activity in line with agreed KPIs and chase cycles. Develop tailored recovery strategies for aged, legacy, and high-risk accounts (60/90/365+ days). Negotiate repayment plans and settlements to achieve optimal recovery outcomes. Account Management & Investigation Investigate historic aged debt and reconcile discrepancies to ensure ledger accuracy. Manage complex and disputed accounts, resolving issues efficiently to unblock payment. Prioritise accounts based on risk, collectability, and commercial impact. Maintain accurate and detailed account notes and system records (including SAGE where applicable). Clearing of the customer ledgers where possible. Reporting & Escalation Prepare monthly reporting on debtor levels, aged balances, and performance against targets. Issue Final Demand Notices where appropriate. Prepare detailed case files and summaries to support legal escalation. Engage senior stakeholders on high-value or sensitive disputes. Recommend write-offs or provisions where recovery is unlikely, supported by clear rationale. Risk & Performance Protect the business from credit risk through effective debt management and early intervention. Achieve individual collection targets and contribute to wider team objectives. Minimise escalations through proactive query resolution and strong stakeholder engagement. About You All you need is: 2–3 years’ experience in a credit control or credit risk role. Excellent communication and interpersonal skills, with the ability to engage customers and colleagues clearly and professionally. Strong organisational skills and a proactive approach to problem-solving. The ability to perform under pressure, managing competing priorities with calm efficiency. Strong reconciliation skills. Exceptional attention to detail, with high numerical accuracy and reconciliation skills. Proficiency in Microsoft Excel, Office applications, and SAGE software. Experience managing a high-volume ledger Experience working with multiple entities or complex billing structures Confidence dealing with senior client stakeholders We welcome applications from all suitably qualified candidates; however, please be aware that we are unable to sponsor work visas. All applicants must have an existing legal right to work in the UK. About The Company What makes this job amazing? Full learning & s upport from Atlas. Stream – our financial wellbeing and benefits platform which provides you with real-time access to earned wages, information to improve your financial health, and discounts/savings at leading retailers and supermarkets. Cycle to work scheme*. Workplace pension scheme. Staff recognition scheme (Stars of Atlas). Staff engagement portal. The ability to progress your career within Atlas. Learning and development led by you: support in areas you like or want to learn more about. The opportunity to work amongst people who value and support each other, achieving great results . For those who value and excel in transparent, high-intensity, and high-impact environments, there is significant opportunity for advancement. Atlas continues to grow at pace which is both exciting and challenging . *Subject to qualifying parameters. Who are we? Atlas is a family of people drawn together by a passion for creating happiness in others. Founded in 1986 and 100% owned by our employees, we are now one of the fastest-growing business support companies in the UK, providing cleaning, security, pest and other support services to a wide range of companies, from globally recognised brands to small local businesses. Our success is down to one thing; the passion and commitment of our extended family, who together we deliver happiness across thousands of client sites every single day. To ensure we remain focused on our purpose as we grow, we recruit first and foremost on our values so for those committed to living them alongside us, there is no better place to work. Our Purpose To create happiness in ourselves and others We approach work and life with a sense of fun, optimism and belief, and strive to have a positive impact on the world around us. We show kindness and compassion to all those we meet, ensuring everyone is safe and healthy. We deliver on our promises and go the extra mile every day. Our Va