Job Description
Housing Officer Location: Didsbury, Manchester Salary 32,508 Full time (35 hours per week) Fixed Term (Maternity Cover 6 months) Southway owns over 6,500 homes in Greater Manchester and is a community-focused housing association with a vision to provide excellent customer service and quality homes, where communities thrive. The Role We have an exciting opportunity to join our Housing Management and Support team as a Housing Officer. We believe good housing services are visible, responsive, and rooted in local communities - and our Housing Officers are central to making that happen. The right candidate will be responsible for managing tenancies across a small patch in a sought-after area of South Manchester. This includes: Allocating homes, changing of tenancies, and giving advice about housing options Working closely with residents to help them sustain their tenancies Responding to issues around property and garden condition Managing tenancies, estates and communities through effective partnership working Responding to safeguarding, domestic abuse and anti-social behaviour reports using a person-centered approach This is a varied and rewarding role where no two days are the same. The right candidate will be somebody who is organised, practical and confident balancing a busy workload and meeting service deadlines. We are looking for somebody who is confident using digital systems, values accurate record keeping, and understands the importance of handling information responsibly. Attention to detail and accurate records are essential to good customer outcomes, complaints handling, and audit requirements, as well as ensuring that the decisions we make are fair, consistent, and well-evidenced. You will carry out home visits across our neighbourhoods - including busier areas - and therefore, will need to be confident working independently in the community and following safe working practices. The role combines office-based work with regular ho