Housing Advisor

Good Afternoon, I am currently representing Lambeth Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience We are looking for a Housing Advisor this role will be based at: SE5 8RX Hybrid The right candidate will: To provide a front of house service for customers seeking housing advice and assistance, ensuring that both priority and non priority customers are directed to the appropriate part of the service. Provide an advice and mediation service for households who live with families of friends and have been asked to leave, conducting home visits if required in order to help them to remain in their current accommodation and to avoid them having to move into temporary accommodation To deliver a customer-facing service via a telephone advice-line providing a full casework service for callers, as required. Assess the temporary accommodation needs of customers as required and follow established placement and sign-up processes in order to provide a seamless service Manage a caseload of priority and non-priority need customers in housing need and maintain accurate and detailed casework records identifying priorities and meeting individual and service performance targets. To use a range of housing options to provide alternatives to temporary accommodation, assessing the suitability of private renting as an option, working closely with the Lettings service. To provide private sector advice and casework to prevent the loss of private rented and owner-occupied accommodation and to ensure that accommodation is affordable and in a fit state of repair. To gather, record and verify information in relation to housing and homeless applications and assist those customers or who need support to bid for permanent council or registered provider properties. To provide advice and support