Job Description
Who you are Communicator – Clear and confident communication with customers Reason: As the face of the company, you’ll need to communicate complex information in a way that’s easy to understand and builds trust Emotional intelligence – Recognise and respond to customers’ emotions Reason: You’ll interact with customers who may be frustrated or excited, and understanding their emotions will help you handle situations more effectively Confidence – Handle challenges and conflict with self-assurance Reason: You’ll sometimes face difficult situations or conflicts with customers, and having the confidence to navigate these moments is crucial for success Autonomy – Work independently with minimal supervision Reason: You’ll be trusted to manage your accounts and tasks with little oversight, so being able to work independently and take initiative is essential What the job involves As a Graduate Account Manager, you’ll provide top-notch support to our customers, helping them get the most out of our product while driving renewals and upsells. Suitable for recent graduates. You’ll be the bridge between our customers and Zinc, offering insights, building relationships, and ensuring they stay happy and engaged. We’ll give you full training and hands-on coaching from experienced AMs, so you can build real commercial and customer skills fast. If you’re organised, curious, and love working in a fast-paced environment, this is your chance to build a career with us. Manage and support customer accounts Handle renewals and upsells to drive customer growth Provide product insights to help customers maximise value Build strong relationships and encourage customer advocacy through testimonials Stay organised and proactive in managing multiple accounts efficiently Customer service – Deliver excellent service to customers Reason: You’ll be the primary point of contact, ensuring customers feel supported and valued at every interaction Problem-solving – Resolve issues independently and effectively Reason: Often, you’ll face new challenges and need to find solutions quickly to keep customers satisfied and operations running smoothly Organisation – Stay organised while handling multiple tasks Reason: You’ll be juggling various accounts, renewals, and upsells, so staying organised is key to keeping everything on track Commercial – Display a strong commercial aptitude for renewals and upsells Reason: You’ll need to understand customer needs and identify opportunities to generate more revenue, ensuring business growth The application process Reporting To: Oliver Ackland- Snow Video Exchange Google Meets Interview Final In Person Interview Hired Benefits 24 days holiday + Bank Holidays + your birthday off Apple laptop and latest tech gear for your home workstation £1200 annual benefits allowance (ThanksBen, from month 2) Early finish Fridays (16:00) Yearly company Retreat Enhanced Maternity, Paternity, and Adoption Leave (2 months full pay, then statutory) Statutory pension with NEST (3% employer, 5% employee) Zinc shares, issued through the EMI Scheme Unlimited access to MoreHappi coaching