Community Coordinator

Your new company An exciting opportunity has arisen with a leading organisation operating within the flexible workspace and professional community sector. Known for delivering exceptional customer experiences and creating thriving business communities, the organisation offers a collaborative, people-focused environment where employees are encouraged to grow, innovate and make a genuine impact. This is a fantastic opportunity for an enthusiastic and commercially aware professional who enjoys building relationships, creating engaging experiences and ensuring operational excellence. You'll play a key role in supporting members, visitors and colleagues while helping to drive the success of a dynamic workspace environment. Your new role As Community Coordinator, you will be at the heart of the customer and member experience, acting as a key point of contact for tenants, visitors and stakeholders. This diverse role blends customer service, community engagement, events management, sales support and operational coordination. Working closely with the Community Manager, you will help deliver outstanding service, increase member engagement and contribute to the commercial success of the location. Key responsibilities include: Acting as the first point of contact for members, visitors and enquiries. Managing meeting room bookings and supporting the achievement of meeting room revenue targets. Supporting member retention through relationship building and renewal conversations. Assisting with workspace tours and responding to prospective member enquiries. Planning and delivering engaging member events that foster a strong community culture. Supporting sales and marketing activities, including research, lead generation and data management. Managing incoming calls, post and deliveries while maintaining excellent service standards. Coordinating access requests, contractor sign-ins and facilities-related activities. Monitoring and reporting on key perfor