Asset Operations Officer

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Key Information

Job title: Asset Operations Officer
Salary:  £35,500 - £44,500
Band: 2
Contract type: Permanent
Reference: 5617
Location*: Beddington Lane Croydon 

Application closing date: 02/10/2026 at 23:59pm

*Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.

All offers of employment are subject to satisfactory right‑to‑work checks.  Candidates must be able to demonstrate their right to work in the UK.  At the present time TfL is unable to offer visa sponsorship for this role.  

Overview of project/role

Maintain good working relationships with the supply chain to deliver operational activities taking place in an allocated region on a day-to-day basis. Ensure that network assets are safe, fit for purpose, maintained to a consistent standard and provide a comprehensive, customer-focused service. Surface Transport operates 24/7, so occasional out-of-hours work may be required by mutual agreement, with TOIL applicable.

Key Accountabilities

• Deliver day-to-day regional operations with in-house teams, suppliers and contractors to provide a cost-effective, responsive and resilient service.
• Protect and improve operational performance within the region to achieve scorecard objectives.
• Discharge statutory obligations as the Highway and Traffic Signals Authority and comply with relevant legal and health and safety requirements.
• Maintain effective stakeholder relationships, including Boroughs.
• Provide operational input into schemes and projects to ensure quality and efficiency.
• Support the management of minor works and events through site inspections and quality checks.
• Participate in knowledge sharing and capability building across the team.
• Develop working knowledge of the regional network, proactively manage risks and identify opportunities.
• Assist with incidents and emergencies to ensure safety, minimise disruption and protect assets.
• Liaise with internal and external stakeholders and attend site when required.
• Participate in an on-call duty roster if required.

Essential Skills, Knowledge & Experience

Skills

• Stakeholder Engagement (Practitioner)
• Business Document Production (Practitioner)
• Health and Safety Management (Practitioner)
• Contract Performance Management (Practitioner)
• Managing Resources (Practitioner)
• Information Management and Reporting (Practitioner)
• Incident Reporting and Investigation (Practitioner)
• Understanding Customer Needs / Customer Engagement (Practitioner)
• Maintenance and Operations Investment Decision Making (Awareness)

Knowledge

• GCSE education or equivalent and/or a qualification in highways or asset management.
• Awareness of statutory obligations and legal frameworks, including Health & Safety.
• Awareness of asset management principles and practices.
• Knowledge of the London Surface Transport Network.
• Good working knowledge of one or more Surface Transport assets and systems.
• Understanding of London's political landscape, including Boroughs and key influencers.

Experience

• Building and maintaining relationships with team members, customers and stakeholders.
• Working remotely and to agreed targets or goals.
• Managing and operating a road network in line with highway and transport policy.
• Using multiple IT systems such as NAMS, SFM or Workflow.
• Delivering a high-standard 24/7 operational asset management service.
• Responding appropriately to events and working calmly under pressure

Additional Information

Full, current driving licence and willingness to drive a TfL fleet vehicle.

Application Process

• Please apply using your CV and a two-page covering letter 

• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter 

• PDF format preferred and do not include any photographs or images<