Legal PA

Owen Reed is looking for an experienced Senior Legal PA to provide proactive, high-quality support to Partners and senior fee earners within a Fraud team. Joining the Legal Operations team within Legal Support Services, you will play a key role in coordinating busy schedules, supporting matter management and billing, and delivering exceptional service to clients and colleagues. This opportunity would suit a self-motivated and highly organised professional with strong technical skills, excellent attention to detail and the confidence to take ownership of a varied workload. Key Responsibilities Partner and Fee Earner Support Act as a first point of contact for fee earners, managing calls, emails, correspondence and meeting requests, responding on their behalf where appropriate. Proactively manage complex international diaries across multiple time zones, anticipating commitments and resolving potential clashes. Prepare meeting materials, background information and briefing notes, and support the follow-through of action points. Assist with expense claims, supervisory responsibilities and other business requirements. Matter Management and Compliance Support the full client and matter lifecycle, working closely with onboarding and compliance specialists to ensure required documentation is obtained, issued and accurately stored. Support fee earners and supervise Legal PAs in meeting compliance requirements, including matter opening, retainer letters, conflict checks, searches, Client Due Diligence and Know Your Customer checks. Maintain electronic and paper files in accordance with the firm’s filing protocols. Ensure inactive matters are closed promptly, client funds are returned and completed files are archived. Financial Management and Billing Develop a strong understanding of the firm’s billing systems and processes, supporting fee earners and supervising Legal PAs and Business Administrators in producing accurate bills and financial information. Ensure matters are set up with the correct rates, discounts and billing details, and that money on account is collected or an exemption is recorded. Coordinate work-in-progress lists and Partner billing, liaising with the billing team and monitoring recorded time and bills against estimates. Help monitor outstanding bills and liaise with Credit Control as required. Ensure disbursements, invoices and payments are processed accurately and promptly. Travel and Business Development Manage routine and complex travel arrangements through the firm’s in-house provider, preparing comprehensive itineraries and supporting materials. Ensure travel expenses are captured, approved and processed in line with policy, and assist with business cases for travel. Support the preparation of client and prospective client presentations and other business development content. Organise business breakfasts, lunches, dinners and smaller events. Record referrals and contacts in InterAction and maintain CRM lists. Delegation and Team Collaboration Work collaboratively with Legal PAs and Business Administrators, delegating matter support, filing, archiving, scanning, copying, CRM updates and courier arrangements appropriately. Coordinate with Document Production on formatting, typing, amendments, document production, house styling and proofreading where required. Liaise with Legal Support Services, the Global Capability Centre and other internal teams to delegate work or obtain specialist input, retaining ownership and following up to completion. Help identify improvements to processes and systems, working with Division Assistants to implement changes. Provide cover for the Division Assistant and other Legal Operations colleagues, working flexibly across teams when needed. Take responsibility for your workload, communicate working arrangements clearly and follow through on commitments. Demonstrate the firm’s values, support its Equity, Diversity and Inclusion strategy, and develop a focus area or specialism to contribute to service improvement, innovation and engagement. Skills and Experience Previous experience in a senior legal administrative role, with a sound understanding of legal compliance and matter management. Proven experience managing diaries for multiple individuals, using judgement to prioritise commitments and resolve scheduling conflicts. Excellent organisational and time-management skills, with the ability to plan ahead, manage competing demands and adapt to changing priorities. Exceptional attention to detail and the ability to produce consistently accurate work under pressure. A methodical approach and confidence working within structured processes and compliance frameworks. Strong Microsoft Office skills and experience using client databases, matter management, billing and other business systems. A willingness to learn new software and adapt to changes in working practices. Excellent interpersonal and communication skills, including drafting professional emails and correspondenc