Branch Assistant (Customer Service & Operations)

Branch Assistant (Customer Service & Operations) Location: Staines Monday to Friday Full-Time Free On-Site Parking About the Role We are looking for a proactive and customer-focused Branch Assistant to join our friendly team in Staines on a temporary-to-permanent basis. This is a varied and hands-on role that combines customer service, hire administration, warehouse support, and basic office duties. No two days are the same, making it an excellent opportunity for someone who enjoys working in a fast-paced environment while building valuable experience within branch operations and the hire industry. As a Branch Assistant, you will be one of the first points of contact for customers, helping to ensure the smooth running of the branch while delivering outstanding service at every opportunity. Key Responsibilities Welcome and assist customers in person, over the phone, and via email Process sales and hire transactions accurately using branch systems and tills Manage hire bookings, off-hires, returns, and associated administration Pick, pack, and prepare customer orders Receive deliveries, check goods in, and assist with stock control Replenish stock and maintain a clean, safe, and organised branch environment Provide product and hire advice to customers Complete administrative duties including data entry, order processing, and system updates Support the wider team in achieving branch operational and sales targets What We're Looking For Previous experience within customer service, retail, trade counter, warehouse, hire, or branch operations Experience within the hire industry would be advantageous but is not essential Knowledge of building, plumbing, or construction products is beneficial Confident using computer systems and Microsoft Office Strong communication and organisational skills A positive, reliable, and team-oriented attitude Willingness to learn and take on a variety of tasks across the branch What We Offer Monday to