Repairs Coordinator

Customer Care Coordinator New Build Repairs & Defects Milton Keynes £25,000 £35,000 Full-time Monday to Friday, 8:00 am 4:30 pm After successfully completing your six-month probation, you can choose to work from home three days a week. Overview A leading drylining contractor is looking for an experienced Customer Care Coordinator New Build Repairs & Defects to take control of customer care repairs, defects and remedial works across new-build developments and occupied homes. Developer-side customer care experience is important: you will understand the pressure of coordinating residents, site teams and operatives when access changes, jobs overrun and priorities move. This is a busy scheduling role that needs excellent organisation and tight, hour-by-hour control of the diary. Key Responsibilities • Take ownership of customer care repairs and defects from instruction through to completion • Plan and control the repairs diary hour by hour, scheduling patchers and operatives across multiple developments and occupied homes • Liaise closely with developers, site managers, subcontractors, quantity surveyors and homeowners • Book appointments, confirm access and keep residents informed when timings or arrangements change • Prepare quotations for remedial and chargeable works • Process variation orders and monitor approval status • Track labour, materials and commercial costs • Maintain and update internal Excel trackers and reporting systems • Produce weekly and monthly performance reports • Monitor the live workload throughout the day, responding quickly to delays, urgent repairs, cancellations and changing site priorities • Order materials and coordinate collections • Manage customer care documentation, photographs and site records • Assist with resolving customer complaints professionally and promptly • Support management with operational and commercial administration Skills and Experience Required • Customer care exp