Helpdesk Administrator

Helpdesk Administrator Required - Victoria We are looking for an organised and proactive Helpdesk Administrator to join a busy Facilities Management and Building Maintenance team based in a corporate office environment in Victoria. This is a fast-paced role, acting as the first point of contact for maintenance requests and ensuring all work orders are logged, allocated, and completed efficiently. Key Responsibilities: Logging reactive and planned maintenance jobs Coordinating engineers and subcontractors Updating CAFM/helpdesk systems accurately Monitoring job progress and ensuring SLAs are met Liaising with clients, contractors, and internal stakeholders Producing reports and maintaining maintenance records Requirements: Previous helpdesk or facilities administration experience Building maintenance, FM, or property services background preferred Experience using CAFM systems Strong organisational and communication skills Ability to prioritise workload in a busy environment Good IT skills, including Microsoft Office What We're Looking For: A professional, customer-focused administrator who can manage multiple tasks, communicate effectively with engineers and clients, and thrive in a busy office environment supporting a high-profile commercial contract. For more details or to apply, please contact Liam Hargate at Coyles